Frequently Asked Questions
Below you'll find answers to the most frequently asked questions about our services.
1. What do I need to have a website online?
You need a website (properly configured files and images), a registered domain name (e.g., yourdomain.com), and a web hosting plan (online storage configured for websites and email).
2. How can I build a website?
3. How do I register a domain name?
Use our domain search tool to find an available domain name. Be sure to renew it before its expiration date.
4. How do I purchase web hosting?
Register a domain name, choose a hosting plan, and complete your payment. Your account details will be sent to you by email.
5. How do I create custom email addresses?
With a registered domain name and a web hosting plan, you can create email addresses such as yourname@yourdomain.com through your hosting control panel.
6. How do I access my email?
You can access your email through webmail or by using email applications such as Microsoft Outlook or Mozilla Thunderbird.
7. Does web hosting include spam protection?
Yes. We provide SpamAssassin for incoming email filtering and MailChannels for secure SMTP email delivery.
8. Can I transfer my domain name?
Yes. We provide free assistance with domain transfers to or from Konexys.
9. Can I migrate my hosting service?
Yes. We offer free website and email migration services.
10. Can I create backups?
Yes. We provide backup tools and retain automatic backups for up to 30 days.
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